Currently we are only stocking products through our own website. We do offer bespoke orders for customers around the world, so please reach out to us with any questions contact@millaux.com.

You may register for an account by clicking here.

You are welcome to shop our site without creating an account. However, having an account will allow you to review your orders and view past purchases. Additionally, we will notify you when new styles are released online if you choose to subscribe to our newsletter.

Through our online shop we accept all major credit cards. For bespoke orders we accept EFT or credit card payments.

All of our Millaux products are made within the European Union. Our current catalogue has a collection of Cotton Sateen and European Flax Linen Products. Our cotton is spun, woven and manufactured exclusively in Italy. Our Linens are 100% European Flax Linen which is woven and manufactured exclusively in Portugal. We have worked with industry expert tailors, sleepwear designers, ceramicists, printmakers, bespoke candle ateliers, nose and smell designers to create all of our products.

To answer in short, yes! What we are creating at Millaux is a bespoke made to order supply chain. We have fantastic textile suppliers who have an abundance of colours and compositions, this allows us to work with our tailors to create products, even if we aren’t stocking these in our online catalogue. You will find the delivery window for all products on their individual product pages, and if these are made in your size and in our stock, they will be sent out straight away. If not, we will happily get your desired size and colour made up for you. With questions or interest in bespoke order, please reach out here.

You will receive notifications at each stage of your order via email or through your account dashboard. DHL will send you a shipping tracking number directly when your order has been shipped to your address.

We are unable to process exchanges at this time. Please return the original purchase according to our Return Policy and place a new order.

Shipping cost depends on the weight of the items being purchased, the destination, and the shipping method. Please add all items you would like to purchase to the shopping bag, proceed to checkout, and enter the full shipping address to see the shipping cost per shipping method. *Due to UPS policy change on shipping guarantees, we are not currently offering expedited shipping methods.* For more details, please see our Shipping Policy.

Millaux may offer free shipping on orders to specific countries over a certain amount. If your order is eligible for free shipping at the time of checkout, once you proceed to checkout and enter the full shipping address, the actual shipping cost will appear for the order and the shipping discount will show the deduction of the actual shipping cost in the Order Summary on the top right of the page. If there is no shipping discount shown in the Order Summary, your order may not be eligible for free shipping.

Please follow the care instructions provided with each product to ensure its longevity. For general guidance, most of our textiles should be washed in cold water with a gentle detergent and tumble dried on low heat or air-dried. Avoid using bleach or fabric softeners as they can damage the fibers. If you have any specific care questions, please contact our customer service team.

For the best results, we recommend washing your pieces in cold water on a gentle cycle with a mild detergent. Tumble dry on low or line dry to preserve the fabric's quality. Always check the care label for specific instructions related to each item.

To avoid shrinking, always wash your items in cold water and tumble dry on low heat or air dry. Avoid high heat settings in the dryer and ironing on high temperatures as they can cause the fabric to shrink.

To minimize crinkles, promptly remove items from the washer and dryer and smooth them out before hanging or folding. Ironing on a low setting while the fabric is slightly damp can also help reduce wrinkles.

Yes, we offer gift vouchers that can be purchased on our website. They are perfect for giving your loved ones the flexibility to choose their favorite items. Please visit our gift voucher page for more information and to make a purchase.

Yes, you can include a personalized message with your gift. During the checkout process, you will have the option to add a gift message that will be included with the delivery.

Our gift wrapping is elegant and thoughtfully designed to enhance the presentation of your gift. We use high-quality wrapping paper and ribbons to ensure a beautiful and memorable unboxing experience. You can see examples of our gift wrapping on our website.